COVID-19 Safety Plan
Trees Cheesecake + Organic Coffee
Everything you need to know about the measures taken to create and maintain a safe environment for our staff and customers.
This prevention plan was implemented during the confinement caused by COVID-19, and is not available now.
We would like to thank our customers and staff for adhering to these rules. Our hearts go out to all the families and individuals affected by this pandemic.
GENERAL CONDITIONS
- Employees will be reminded and monitored for general hygiene including hand washing, face touching, and cross-contamination.
- Employees will be asked to refrain from high fives, hugs & handshakes on shift.
- Trees Cheesecake + Organic Coffee will maintain all necessary sanitation, soap and towels for staff and customers.
- Hand sanitizer will be available for customers and staff.
- The proper use of masks & gloves, should they be used, will be reviewed by Manager and/or Supervisor on shift.
- Cleanliness & sanitation checklists will be updated & circulated for all stations as they change.
- All cafes must contain only essential personnel.
- Signs will be placed outside asking ill guests to refrain from entering.
- Safety plan will be posted online.
- As required by WorkSafe BC, the occupancy limit will be posted at the entrance to the Café.
PHYSICAL DISTANCING
- Training signage on Face Mask Best Practices will be posted in the café area.
- Customers may not congregate in groups larger than 6 at this time.
- Our policy is to avoid situations where staff have less than 1.5 m or 5 ft between them and a guest (particularly face-to-face connections should be distant).
- Trees Cheesecake + Organic Coffee will ask staff and management to maintain respectful distances from coworkers and avoid additional points of physical contact between team members, whenever possible.
- Trees Cheesecake + Organic Coffee will post clear signage indicating that customers exhibiting visible cold/flu / COVID symptoms will be denied entry and service.
- Each Cafe will post signage, flow stickers & social distancing reminders to minimize unnecessary contact where applicable and possible.
- Our policy is to not take reusable travel mugs/cups from customers. If the customer insists on using it, the drink must be made in a to-go cup and hand over to the customer so they can pour it over on their personal cup.
- Our policy is to not set a condiment stand. Condiments, such as sugar, salt & pepper, will be brought upon request and will be single-use items. The same applies to milk and cream, should customers require.
CLEANING AND HYGIENE
- Trees Cheesecake + Organic Coffee will recommend and encourage tap or mobile payment methods. Stores can choose whether or not to accept cash.
- Trees Cheesecake + Organic Coffee will make sanitizer available to customers and staff.
- Staff will require washing of hands frequently and after touching any dirty dish, glass, utensil, or high touch surface.
- Trees Cheesecake + Organic Coffee will have a schedule of cleaning high touch surfaces with the responsibility of any staff member on shift for completion. Cleaning schedules will be posted and monitored by the Manager and/or Supervisor on shift for high touchpoints
- Trees Cheesecake + Organic Coffee will reduce contact points. Guests will be brought items like condiments, cream, and milk only upon request.
- The manager and/or Supervisor on shift will check with all staff for visible symptoms and ask all staff coming on shift whether they have any symptoms.
- No personal items may be stored overnight, as our regular procedure states.
TRAINING & ORIENTATION
- Training signage on Face Mask Best Practices will be posted in the café area.
- Trees Cheesecake + Organic Coffee will implement a policy requiring staff to perform personal health checks prior to the start of shift (for example, via https://bc.thrive.health/).
- Trees Cheesecake + Organic Coffee will communicate the Covid-19 symptom policy.
Trees Cheesecake + Organic Coffee will communicate new floor plans, menus and notes, schedules and shift policies, sanitization and documentation procedures, tipping and schedule changes, and staff hygiene and uniform standards should they change. Trees Cheesecake + Organic Coffee will have a sign-in sheet to verify employees have been informed and trained on these procedures.
FURTHER RESOURCES
